| If you have any questions we would be happy to answer them. Below are some of our most frequently asked questions. If you don't find the answer to your question here, please send us an email at: weddingflowers.silk@yahoo.com or call us at 571-292-1874 . |
Do You Accept Credit Cards or PayPal?
Yes, we now accept credit cards, debit cards, and bank accounts through the PayPal invoicing system. With PayPal
invoicing you are not required to have a PayPal account. Through this system you can choose from several payment
methods to purchase your silk wedding flowers.
How much time do you require for orders?
We prefer to receive your order 4-6 weeks prior to your wedding date. However, we realize that is not always possible.
For orders placed with a one month or less deadline we may charge 20% more for the entire order to cover the cost of
rush deliveries from our suppliers. Although we will do our best, we can not guarantee that you will be able to get the
exact flower stems you request on such short notice, as we order flowers specific to your wedding requirements.
Do you customize bouquets?
Yes, all of our bouquets are customized to your specific needs. You choose the type of bouquet holder, straight, angled,
or none at all for hand tied bouquets; ribbon or tulle wraps, bows and/or streamers and the color; flower color, size of the
bouquet, and any other trims and decorations.
Does it cost extra to customize my flowers?
All of our bouquets come with your choice of tulle or ribbon included. You may change the color of the ribbon and roses at
no additional charge. If you wish to change the type and size of the flower it may result in a price change either up or
down. Specialty flowers listed on our flowers pages typically cost more.
Can I design my own bouquet?
Yes, if you have an idea for a bouquet which is not in our gallery, we would be happy to discuss it with you and arrange
it to your taste.
How do I place an order?
You may send us an email at weddingflowers.silk@yahoo.com with all of the information requested on our orders page or
you may call us at 571-292-1874 Monday - Friday from 9:00AM - 5:00PM EST. Saturday from 9:00AM - 2PM EST. If
these hours aren't good for you, drop us an email with a time that is good for you and we'll set up a consultation at that
time.
Do you require a deposit?
On orders of $100.00 or more a deposit of 40% is required at the time you place your order. For orders less than $100.00
the full amount is due before we can begin working on your flowers. You may pay with personal check, money order, or
cashier's check. Before we ship your flowers, the balance due must be submitted. Personal checks will be submitted to
the bank and your order will be shipped once the check has cleared. Please do not send cash in the mail.
Must I choose from only the arrangements shown?
No, you do not have to choose from the samples shown. The pictures on this site are starting points from which you may
get ideas and inspiration.
Do you ship Internationally?
Yes, we ship internationally.
What happens if I change my wedding date?
If you change your date you must notify us by email or phone right away. If you change it to a date too soon for us to
complete your order as placed, we may have to substitute readily available flowers and trims. In such a case we will work
with you to complete your order as satisfactorily as possible.
When will I receive my flowers?
When you place your order, we will ask you for a "ship by" date. From the time you place your order it can take anywhere
from 2 - 8 weeks. During peak wedding season (April through September) it could take a little longer. We will notify you if
your flowers are finished before your "ship by" date and you may request them shipped at that time instead.
Can I see my flowers before you ship them?
Yes, once we have completed your flowers, we will send you pictures via email so that you may look at them first. You will
have the opportunity at that point to make any necessary changes. Keep in mind, some changes may not be within the
parameters of the price you were quoted. In that case you will be told if there is any additional cost involved.
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